United States of America - Travel Journal for Long Journey (30 Days)

Country Of Origin: PRC

Packed By: June Retail Private Limited
EN-22 Sector V Salt Lake Kolkata 700091 WB India

Returns & Refunds

1. We take the utmost care while packing your order & our quality check & processing teams check & dispatch your order carefully. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 2 Days of receiving your order to sales@thejuneshop.com. Our support team will resolve your issue with a replacement or store credit.

2. You may not be completely happy with your purchase & for such instances, you can request a return only within 2 days of delivery. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent. While returning any item please note that the item would have to packed properly from your end, incase there is any damage to the item in transit due to poor packaging from your end our team would access the situation before providing the credit or replacement,
   
   

   1. There will be no additional charge for reverse pick up of the shipment  We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. COD charges (if any) paid at the time of placing the order are not refundable.
      Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. COD charges paid at the time of placing the order are not refundable. 

    

3. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. Please pack the shipment properly before handing over to the courier agent.

4.  Please Note: Ceramic, Resin, Sunglasses/Eyewear, carpets, clothing, baby products, zenstone mats, face masks and Glass items are not refundable, incase of any Zenstone mat, ceramic or glass product delivered to you in a damaged state we will provide a replacement or store credit if informed with photos/video of damage within 48 Hours of delivery. 
   
   
5. We do provide customization for your order/product, please note such orders are not eligible for replacement or refund of any sort.
   
   

6. The June Shop process 10,000+ orders in a month and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please do not accept such shipments, you can reach out to the The June Shop support team on email or WhatsApp as soon as possible. In case you have accepted the shipment and suspect any damage or tampering please take a video before opening your box.

7. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the sales@thejuneshop.com & our team will help resolve this issue within 24 hours.

8. The June Shop uses external shipping aggregators and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.

9. Orders cannot be cancelled/altered after 12 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, The June Shop reserves the right to deny future orders on our platform. In case of prepaid orders, For Paid order cancellation, refund for the same will be processed in the form of Store Credits.

10. Bulk Orders - Please do note that incase of bulk orders we do not accept Cash On Delivery Orders. Also, all bulk orders are non-returnable since we provide special discounts on such orders. Incase of damaged products received we would request you to do an unboxing of the shipment before opening any parcel & inform within 4-6 hours of delivery since we would need to get ample proof for any claims with the shipping partner. All damages will be replaced with fresh units, no refund is applicable on any bulk order. Incase of bulk orders we might charge forward costs but there is no commitment on delivery dates. We do our best to delivery all orders within 2-7 days, but if shipment weight exceeds 10Kgs there might be a delay of upto 10-15 days from the courier's end.
    
    

11. We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the The June Shop Care team at sales@thejuneshop.com or on WhatsApp at +918100334345

12. Return requests have to be approved before processing. The June Shop support team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval. Face Masks are not returnable or refundable due to hygiene and safety reasons.

13. Once returns are received by us and clear our quality checks, you will receive the store credit which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 12 months without any limitations or minimum order values.

14. We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Kolkata, WB India

15. For our products which are artisanal and hand-made like ceramics, vegan, wooden, macramé etc. there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.                                                                

All returns and quality checks are subject to the discretion of The June Shop but rest assured, we want only the best for our lovely customers!

For any other questions or clarifications, please reach out to sales@thejuneshop.com.

The June Shop is currently shipping all over India. At TJS we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products as soon as possible.

 ** The customer should reach out within 48hrs of delivery along with the image (Post 48 hours we will not be able to entertain any complaints). If the damage is reported within 48 hours; TJS will take action accordingly.

 Thank you for visiting and shopping at The June Shop. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment: All orders are processed within 3-14 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, Whatsapp or telephone. 

 

 GENERAL INFORMATION

• All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you through call and/or email.
• Unless there are exceptional circumstances, we make every effort to fulfill your order within 14 working days of the date of your order. Business days mean Monday to Saturday, except holidays.
• Please note we do not ship on Sundays or holidays
• Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
• The customer can provide special delivery instructions on the check-out page of our website
• Please note that online payments don’t require any additional delivery charges. However, COD orders are charged extra.